Knowledge Management

InnvoDesk is the best helpdesk Knowledge management software that boosts customer satisfaction by decreasing ticket escalations.

The Benefits of Knowledge Management

Avoid repeating Incident Logs
Reduce ticket traffic
Enhance first-call resolution times, and resolution times
Upgrade the usage of the self-service portal
Fast issue resolution, and constant customer experience
Receive a high return on investment from your business
Manage operational expenses.

Effective tool for Knowledge Management

InnvoDesk is a self-service knowledge base management software that offers online support to your customers without getting any interaction with an agent from your office.

This software comes with automated ticketing management which motivates self-service and fastly interacts with the customers and business users to their needs. It will develop less employee overhead, and complete a more effective experience for businesses and customers.

Online Knowledge Management Support

It saves your technicians’ energy and time with the most up-to-date knowledge base videos, articles, and tutorials. This software will automate user service request management from the assignment, ticket creation, escalation, and routing.

With this Knowledge management software, you can able to translate resolution notes into new resources to support others in resolving the same queries in the future.