SLA Management and Escalation
With InnvoDesk SLA Management and Escalation, keep a check on the staff’s ability to resolve issues and timely responses to customers.
With InnvoDesk SLA Management and Escalation, keep a check on the staff’s ability to resolve issues and timely responses to customers.
Set appropriate response times and create custom workflows for your representatives. Systematically stack your cases and requests.
For Enterprise service management and organizations searching to arrange their maturing support services with SLA Management and Escalation.
Great visibility on monitoring Satisfaction Scores
Helps you to use plenty of the latest features for developing offices. It ensures all the services your business is satisfied and cared for.
Helps in precisely measuring Agent Performance
InnvoDesk will generate multiple SLA rules depending on the response and resolution of requests you may agree with the customers.
When generating SLA select the work schedule or time it must follow for SLA time calculation.
Whether a ticket violates SLA time, you can form the workflow rule to take the specified escalation.
With InnvoDesk, you can apply a custom SLA for one ticket.
You can start the SLA rule for a ticket depending on specific criteria with workflow.
Every client can have a peculiar SLA rule.